PKR11 Frequently Asked Questions

You must be at least 18 years old to register and use PKR11. This is a firm requirement. PKR11 is strictly an adult platform. Do not allow anyone under 18 to access or use your account. If you are concerned about problem gambling for yourself or someone you know, visit our Responsible Gaming page.

No. PKR11 allows one account per person. Duplicate accounts may result in both accounts being suspended and any funds inside being withheld pending review. If you have forgotten your login details, use the password reset option or contact our support team — do not create a second account as a workaround.

On the Login page, tap the "Forgot your password?" link. Enter the mobile number or email address used during registration and follow the reset instructions sent to you. If you no longer have access to the registered contact, reach out to our 24/7 live chat support and they can verify your identity and help you regain access safely.

Basic account features are available after registration. For higher withdrawal limits and to keep your account in good standing long-term, PKR11 may ask you to verify your identity by submitting a copy of your CNIC or other acceptable ID. This is a standard process and helps protect your account from unauthorised use.

PKR11 supports JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other mobile wallets. All transactions are processed in PKR — there is no currency conversion and no additional fees charged by PKR11 on your end. Full details are on the Deposit page.

Deposits via JazzCash and Easypaisa are typically reflected in your PKR11 balance within seconds of a successful transfer. Raast transfers through most major Pakistani banks are also near-instant. Bank transfers via traditional channels may take a few minutes during busy periods. If your deposit has not appeared after 15 minutes, contact live support with your transaction reference number.

Log in to your account, go to the Withdrawal section, select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR and confirm. Most withdrawals via JazzCash and Easypaisa process quickly. Bank transfers may take slightly longer depending on your bank. Make sure your withdrawal account details match your registered identity to avoid delays.

Yes. Minimum and maximum transaction limits vary by payment method. The specific limits for each method are displayed on the Deposit and Withdrawal pages when you select your preferred option. Generally, the minimum deposit is kept low so that most Pakistan players can start without needing to commit a large amount upfront.

First, check that the payment actually went through on your JazzCash, Easypaisa or bank app — look for a transaction confirmation or receipt on the sending side. If the money has left your wallet but has not appeared in PKR11 after 15 minutes, contact our live chat support. Share your transaction ID or screenshot and the team can trace and resolve it quickly.

Yes. PKR11 covers PSL fixtures, T20 internationals, bilateral series and major cricket tournaments with live in-play betting. Markets update ball by ball during a match — you can bet on the next over's runs, fall of next wicket, top batter and match winner while the game is in progress. Head to the Bet section once logged in to see all live and upcoming cricket fixtures.

Most in-play cricket markets settle within seconds of the relevant event completing. Match result markets typically settle within a few minutes of the official result being confirmed. Winnings credit directly to your PKR balance and are available for immediate use — you do not need to wait until the end of a match to reinvest mid-game winnings.

Yes. Alongside cricket, PKR11's sportsbook covers football including international matches and top leagues, as well as esports titles. Cricket remains the primary focus given Pakistan's passion for the sport, but the full range of available sports and markets is visible in the Bet section once you log in.

If a match is abandoned without a result being declared, most pre-match bets are voided and stakes are returned to your PKR11 balance. For matches that produce a D/L method result, settlement follows the official result. In-play bets already settled before the abandonment stand. Specific rules for each market type are outlined in the Terms and Conditions.

After registering, make your first deposit and the welcome bonus is applied automatically to your account according to the current offer. Visit the Promotions page for the latest welcome bonus terms, including the qualifying deposit amount and any bonus code if required. Bonus funds appear in your wallet alongside your real PKR balance.

A wagering requirement means you need to place bets totalling a set multiple of the bonus amount before bonus-derived winnings can be withdrawn as real PKR. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in qualifying bets before those funds become withdrawable. Your progress is tracked in the bonus section of your account dashboard. Full terms for each promotion are listed on the Promotions page.

Bonus funds themselves cannot be withdrawn directly — only winnings generated from bonus funds, once wagering requirements are met, become real withdrawable PKR. Your real balance and bonus balance are tracked separately in your account. You can always withdraw your real PKR balance at any time regardless of pending bonus wagering.

Yes. PKR11 runs regular reload bonuses, cashback offers, free bet promotions tied to PSL fixtures and special seasonal campaigns. Log in and check the Promotions section to see what is currently active. VIP members also receive exclusive offers not visible to standard accounts — another reason to keep playing and climb the VIP tiers.

Every bet you place on sports, cricket or casino games earns VIP points. As your points accumulate, you move through VIP tiers — each higher tier unlocks better benefits including larger reload bonuses, faster withdrawal processing, higher limits and exclusive promotions. Your current tier, points balance and progress to the next level are all visible on the VIP page once logged in.

VIP point expiry rules are outlined in the VIP section of the site. Generally, keeping your account active by placing regular bets is the best way to maintain your tier and avoid points lapsing. If you are concerned about a specific situation, the support team can clarify your current points status.

Higher VIP tiers at PKR11 come with benefits like priority withdrawal processing, higher single-bet limits, larger personalised reload bonuses, dedicated account managers, exclusive PSL-season promotions and invitations to special events. The full breakdown of tier benefits is on the VIP page.

Visit the Download page on pkr11.win and follow the instructions to download the APK file. Because it is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings — the Download page walks you through this step by step. Once installed, the app loads quickly and supports all platform features including live cricket betting, deposits and withdrawals.

A dedicated iOS app is not currently available. iPhone users can access the full PKR11 platform through Safari or Chrome on their mobile browser. The website is fully optimised for iOS and all features — live betting, deposits, withdrawals, casino games and your VIP dashboard — work just as well in the browser. You can add pkr11.win to your iPhone home screen for quicker access.

Slow loading is usually a connection issue rather than a platform problem. Try switching between mobile data and Wi-Fi to see if one is faster. Clearing your browser cache can also help if you have not done it in a while. The PKR11 Android app is generally faster than the browser on slower connections because it loads fewer external resources. If the issue persists across multiple connections, contact support so they can check if there is a platform-side issue in your region.

When a new version of the PKR11 app is available, a notification will appear inside the app or on the Download page. To update, simply download the latest APK from the Download page and install it over your existing version — your account data, balance and settings are all stored server-side, so nothing is lost when you reinstall or update the app.